Director , Information Technology

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Job Summary: The Director of Information Technology (Director, IT) is primarily responsible for developing and executing a robust IT strategy and roadmap for Grameen Foundation USA and all of its international branch offices and subsidiaries to achieve stated business objectives. The Director, IT will work to ensure that GF’s enterprise information and communication systems provide a strong return on investment and ultimately serve to enable a global workforce to achieve the organization’s double bottom line objectives. Responsibilities include leading the development and execution of strategic and annual plans for the IT department, ensuring GF’s software, peripheral and back-end infrastructure are optimally configured to support the global information; knowledge management; communication; and collaboration needs of Grameen Foundation. Reporting: The Director, IT will report to the Chief of Staff/Chief Strategy Officer, and manage the staff of the IT Department. Availability: The Director, IT is expected to work a standard work week of 37.5 hours plus additional hours as necessary to get the job done. The position will require 10-15% travel within the US and abroad, as needed. Essential Job Functions • Owns and drives the strategic planning of information and communication technology systems for Grameen, evaluating emerging needs across the organization, and planning, coordinating and executing IT resources to support those needs • Responsible for executing GFs information and communications technology strategy • Serve as the organization’s IT expert, providing direction and recommendations on which technology solutions are sound investments for GF to achieve its double bottom line objectives and working with IT and other GF staff to execute those solutions • Aligns IT operations with the needs of a decentralized, global organization including, but not limited to establishing 24/7 global support, effective communications, reliable and accessible system platforms and infrastructure, and the use of field-based support resources to leverage local cost structures and service levels • Develops knowledge management strategies, platforms and processes to enable effective collaboration, knowledge sharing and learning across functional areas, programs, and regions • Manages all of GF’s information technology solution assets, ensuring all applications and tools directly support the current and future business needs of Grameen • Develops and manages the IT budget and performance measurement activities to ensure business objectives are achieved and internal service level agreements are met in a cost effective manner • Supervises Grameen’s technology infrastructure across U.S. and international offices, evaluates and manages system performance, security, back-up procedures, disaster recovery plans and ensures alignment with Grameen-wide risk management practices • Owns in-house vs. outsourced service decisions and manages strategic service provider partnerships and vendor relationships • Supervises the staff of the IT department, to create a responsive, solution-oriented culture; provides mentorship through the establishment of professional goals; and promotes accountability among the team through consistent performance evaluation • Other duties, as assigned

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