Global Business Process Analyst (Field Service/Depot)

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HAEMONETICS CORPORATION HAEMONETICS, THE Blood Management Company is a global leader engaged in the design, manufacture and worldwide sales and marketing of blood management solutions. Recognized as the innovator in blood technologies, our mission is to create innovative products, design information technology platforms and to provide consulting services to advance the safety, quality and availability of the world’s blood supply. Global Business Process Manager (Field Service/Depot) Haemonetics Key Characteristics: The job incumbent will be a functional business process lead with the Global Center of Excellence. Overall responsibility for global business process design and system configuration for Field Services organization. This person will lead global standardization of system implementations and optimization of Oracle and process documentation, monitoring and auditing of the process. The position incumbent establishes, tracks and manages systems integration to optimize Oracle and processes with a focus on business processes for Field Service, Depot Repair, Install base, and Mobile Service. Key Responsibilities: Facilitate ongoing Steady State business processes fro deployed solutions Project manage / architect total business solutions to support business process optimization programs Work closely with Org Change Management Team to communicate key business process changes and contribute to overall communication strategy. Ensure process documentation is aligned with training materials. Responsible for consistently evaluating new functionality opportunities within Oracle eBusiness application to support business process reengineering efforts Development and execution of new functionality implementation plans Conduct regular global status meetings with key business partners from each region Update Center of Excellence management team on progress and project related issues Partner with 3rd party eBusiness implementation partner(s) to lead design, configuration, test and deployment of new or enhanced functionality, business flows, and/or modules. Ensure test scripts are developed for various levels of testing and/or validation activity Utilize approved change management processes to document and implement change Develop end to end process documentation utilizing global standard tool sets that serve as foundation for test scripts, training materials and business communications. Oversee master data management in support of their functional area Perform other project related activities as required. Education and Experience Requirements BS / BA required 6 Sigma Certification a plus Experience as leader Strong relationship skills Oracle’s 11i exposure or direct implementation experience a plus Multi-national company experience a plus Critical Success Criteria Strong working knowledge of Oracle’s 11i Service functionality – Field Service, Depot Repair, Install Base, Mobile Service Functional knowledge of Oracle’s 11i order management, Customer Service applications Well respected by functional leaders and peers Established as a credible resource and leader relative to functional area of expertise Track record of being a team player Good planning skills Multi-tasking abilities Ability to delegate Collaborates with others on work and problem resolution Brings unique skills and perspectives on business needs and requirements Strong first hand knowledge of the service organization’s vision and processes Detail oriented Good communicator Technically able

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