Inside Sales Support Specialist SEBRA

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Opis pracovnej pozície

HAEMONETICS CORPORATION HAEMONETICS, THE Blood Management Company is a global leader engaged in the design, manufacture and worldwide sales and marketing of blood management solutions. Recognized as the innovator in blood technologies, our mission is to create innovative products, design information technology platforms and to provide consulting services to advance the safety, quality and availability of the world’s blood supply. Inside Sales Support Specialist SEBRA Haemonetics Key Characteristics: Primarily via the telephone and email, the SEBRA product Inside Sales will be the primary point of contact for NABB & CP customers, the Haemonetics Sales Consultants, Business Design Analysts and Clinical Team. This position is responsible for processing orders, fielding customer related questions, responding to product inquiries/requests and quoting, collaborating with Contract Administration on customer pricing/agreements, supporting marketing campaigns including new product launches and providing general sales support as needed. This position also has responsibility for handling all the elements of front-line SEBRA customer service with a primary focus on Haemonetics order management and collections activities. This position requires working cross functionally with operations, product support, finance, sales, credit, service, contract administration, and distribution facilities to ensure accurate and timely delivery to customers or to Haemonetics internal departments. Key Responsibilities: Acquire and maintain complete understanding of the SEBRA product line, including functionality, use within the blood center, key selling features, benefits and product delineation. Handle assigned SEBRA accounts for the North American division and maintain customer profiles and a record of account interactions through salesforce.com Identify appropriate contact for SEBRA accounts, primarily the purchasing agent and end user, and build solid working relationship with said contact. Understand customer needs/product requirements so that the appropriate product is selected for that customer’s application: collaborating with the sales/marketing organization and providing customer with brochures and visual knowledge when necessary. Sell SEBRA equipment, provide quotes within required timelines and initiating follow-up as appropriate (on leads passed on by Sales team, industry trade shows, product issues, etc.) Coordinate the planning, contracting, scheduling, shipment, training and follow up for product return of demos and evaluation loaners Provides contracts with special pricing and signed customer quotes in a timely manner. Triage customer issues with Haemonetics team, (Sales Consultants, Product Support, Business Design Associates and Clinical Team, Manufacturing, Depot, Quality, Marketing, etc.) providing accurate and timely investigation of issues and the development, implementation and execution of solutions. Follow-up with the customer accordingly. Collaborate with Product Support and Depot in monitoring of repairs and provide updates to customers as needed, ensuring PO and billing information accuracy to expedite repair turnaround time. Provide product feedback to sales and marketing including customer feedback on product enhancements, service and policies through direct feedback as well as evaluation and trial assessments and competitive developments. Respond to inquiries/requests related to order and shipment status, product information, and accounts receivable status and providing product pricing and quotes within 1 business day. Evaluate current processes and make recommendations to streamline accuracy of information and timeliness of customer support. Maintain customer profiles and a record of account interactions through Oracle. Monitor accounts receivables and take appropriate measures to collect on outstanding accounts Triage customer issues with Haemonetics team, providing accurate and timely investigation of issues and the development, implementation and execution of solutions. Follow-up with the customer accordingly. Education and Experience Requirements: 4-6 years of relevant work experience Bachelor’s Degree preferred Exceptional written and verbal communication skills Superior problem solving ability Effective organizational skills and proven follow-up skills Ability to work independently Customer service experience working with a tangible goods in a multi-warehouse environment, medical device or healthcare industry preferred Inside sales experience Proficient in Microsoft office products, Government/military (GSA) experience a plus All candidates should apply online at www.haemonetics.com

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